Managing vacation rental properties requires precision, efficiency, and seamless coordination—especially in a competitive market like Coastal Maine. Justin Jurist, Owner of Coastal Maine Vacation Rentals, knew that his previous software, Breezeway, wasn’t delivering the operational control he needed.
Despite being a well-known platform, Breezeway was bloated with guest experience features that didn’t align with Justin’s focus on cleaning, maintenance, and vendor coordination. On top of that, invoicing and payment tracking issues were causing missed payouts and operational inefficiencies.
To fix these challenges, Justin sought a solution that could:
✔️ Automate scheduling for cleaning & maintenance based on real-time reservations.
✔️ Ensure cleaning quality with before & after photo verification.
✔️ Simplify vendor coordination with automated workflows & concierge support.
✔️ Track & manage payments seamlessly, avoiding the errors he experienced with Breezeway.
That’s when he found TIDY.
In this case study, we’ll explore how TIDY helped Coastal Maine Vacation Rentals eliminate payment tracking issues, optimize cleaning verification, and streamline vendor coordination—saving valuable time and effort.
🏢 Company: Coastal Maine Vacation Rentals
🏡 Industry: Short-Term Rental Property Management
📍 Location: Maine, USA
🛠️ Previous Software: Breezeway
🎯 Key Challenge: Managing cleaning, maintenance, and vendor coordination efficiently without an overloaded system full of unnecessary features.
Justin Jurist’s team was using Breezeway, but faced several major challenges:
❌ Missed Payments & Lost Invoices – Payment tracking issues led to missed payouts for vendors.
❌ Unnecessary Features – Breezeway focused too much on guest experience & guidebooks, while Justin needed cleaning & maintenance automation.
❌ Lack of Reliable Cleaning Verification – No human team reviewing cleaning photos, making compliance inconsistent.
“ I see a huge advantage over Breezeway. We ran into a lot of apps that promised things, but then there was always a workaround or missing features.” – Justin Jurist
Justin and his team needed a cleaning and maintenance platform that actually worked for their operations, rather than a system bloated with unnecessary features.
🚨 Issues with Breezeway:
❌ Missed Payments & Lost Invoices – Vendor payments weren’t properly tracked, leading to missed payouts.
❌ Overcomplicated Platform – The focus on guest experience features was unnecessary for Justin’s team, who needed cleaning & maintenance efficiency.
❌ Inconsistent Cleaning Verification – No human review of cleaning photos, leading to quality control issues.
“With Breezeway, things would disappear. If you didn’t check certain categories in a specific way, payments could be missed. That was a big issue for us.” – Justin Jurist
Justin was immediately drawn to TIDY’s streamlined approach and operations-focused automation.
Here’s why he made the switch:
✅ Effortless Migration from Breezeway – TIDY’s team transferred all data, properties, and vendor information seamlessly.
✅ Live Concierge Team for Cleaning Verification – Unlike Breezeway, TIDY has a human team reviewing before & after photos, ensuring high cleaning standards.
✅ Laser Focus on Housekeeping & Maintenance – TIDY doesn’t dilute its platform with guest experience tools—it’s built purely for operational efficiency.
“The fact that you focus only on cleaning & maintenance, without trying to be everything, really caught our attention.” – Elizabeth Morin, Team Member
1. Automated Cleaning & Maintenance Scheduling: Vendors receive job assignments based on priority rules, ensuring the right pros handle the right properties.
2. Custom Vendor Assignment Rules: Justin’s team limits assignments to 21 days in advance, ensuring cleaners receive notifications at the optimal time to avoid last-minute scheduling issues.
3. Smart Cleaning & Maintenance Verification: Cleaners submit before & after photos, timestamped for compliance, and TIDY’s concierge team reviews them for quality control.
4. Automated Vendor Payments & Invoice Reporting: Unlike Breezeway, TIDY never loses payment data and can generate automatic invoices to push to external payroll systems.
5. Human + AI Coordination: TIDY’s Concierge Team can call vendors directly if they don’t respond to app notifications.
6. AI-Powered Inventory Tracking & Auto-Restocking: TIDY’s AI tracks supply levels and automatically orders restocks from Amazon, Target, and Costco when supplies run low.
“The verification process is what really sold us. The fact that a real person is checking the cleaning photos makes a huge difference.” – Justin Jurist
After switching to TIDY, Justin’s team saw immediate improvements in operational efficiency:
📉 Eliminated payment tracking issues – Invoices are auto-generated & sent to their payroll system.
🕒 Less time spent on vendor coordination – Automatic scheduling ensures the right cleaners get assigned without manual intervention.
✅ Stronger cleaning quality control – Real humans reviewing cleaning photos led to higher compliance rates and fewer guest complaints.
📌 “Now my team knows exactly what to do, when to do it, and I have full visibility over everything. This is what we were missing.” – Justin Jurist
If you manage vacation rentals and need seamless automation for cleaning, maintenance, and inventory tracking, TIDY is built for you.
🔗 Book a demo today & see how TIDY can transform your operations!
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