Case Study: How Ark Homes Successfully Migrated from Breezeway to TIDY for Smarter Property Operations

📢 Case Study: How Ark Homes Successfully Migrated from Breezeway to TIDY for Smarter Property Operations

 About the Client

Company: Ark Property ManagementIndustry: Short-Term Rental Property Management
Previous Software: Breezeway
Key Challenge: Managing cleaning, maintenance, and vendor coordination efficiently without a bloated system that focused on non-essential features.

Justin’s team was using Breezeway but found that:
❌ Important payments and invoices disappeared from the system, leading to missed payouts.
❌ The platform was overloaded with guest experience features they didn’t need.
❌ Cleaning verification wasn’t as reliable as expected.

Justin decided to explore how TIDY’s automation, cleaning verification, and vendor prioritization could simplify operations while focusing solely on housekeeping and maintenance.

 The Challenge: Why Justin Left Breezeway

Justin and his team needed a cleaning and maintenance platform that worked the way they did.

🚨 Issues with Breezeway:
❌ Missed Payments & Lost Invoices – The system wasn’t properly tracking vendor payments, causing missed payouts.
❌ Unnecessary Features – Breezeway was focusing too much on guest experience & guidebooks, while Justin needed a laser focus on cleaning & maintenance.
❌ Lack of Reliable Cleaning Verification – There was no human team checking photos, and cleaning compliance was inconsistent.

📌 “If it performs the way you stated, I see a huge advantage over Breezeway. We ran into a lot of apps that promised things, but then there was always a workaround or missing features.” – Justin Jurist

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 The Solution: Why Justin Chose TIDY

Justin was immediately drawn to three key differentiators in TIDY:

✅ Effortless Migration from Breezeway – TIDY’s team transferred all data, properties, and vendor information seamlessly.
✅ Live Concierge Team for Cleaning Verification – Unlike Breezeway, TIDY has a human team reviewing before & after photos, ensuring high cleaning standards.
✅ Laser Focus on Housekeeping & Maintenance – TIDY doesn’t dilute its platform with guest experience features—only operations-focused automation.

📌 “The fact that you focus only on cleaning & maintenance, without trying to be everything, really caught our attention.” – Elizabeth Morin 

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Key TIDY Features That Made the Difference

🔹 Automated Cleaning & Maintenance Scheduling – Vendors receive job assignments based on priority rules, ensuring the right pros handle the right properties.
🔹 Custom Vendor Assignment Rules – Justin’s team limits assignments to 21 days in advance, ensuring cleaners receive notifications at the optimal time to avoid last-minute scheduling issues.
🔹 Smart Cleaning & Maintenance Verification – Cleaners submit before & after photos, timestamped for compliance, and TIDY’s concierge team reviews them for quality control.
🔹 Automated Vendor Payments & Invoice Reporting – Unlike Breezeway, TIDY never loses payment data and can generate automatic invoices to push to external payroll systems.
🔹 Human + AI Coordination – TIDY’s concierge team can call vendors directly if they don’t respond to app notifications.
🔹 AI-Powered Inventory Tracking & Auto-Restocking – TIDY’s AI tracks supply levels and automatically orders restocks from Amazon, Target, and Costco when supplies run low.

📌 “The verification process is what really sold us. The fact that a real person is checking the cleaning photos makes a huge difference.” – Justin Jurist

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The Results: A More Efficient & Reliable Property Management Process

After switching to TIDY, Justin’s team immediately noticed improvements in operational efficiency:

📉 Eliminated payment tracking issues – Invoices are auto-generated & sent to their payroll system.
🕒 Less time spent on vendor coordination – Automatic scheduling ensures the right cleaners get assigned without manual intervention.
✅ Stronger cleaning quality control – Real humans reviewing cleaning photos led to higher compliance rates and fewer guest complaints.

📌 “The verification process is what really sold us. The fact that a real person is checking the cleaning photos makes a huge difference.”

📌 “With Breezeway, things would disappear. If you didn’t check certain categories in a specific way, payments could be missed. That was a big issue for us.”

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