How Ark Homes Scaled Cleaning & Maintenance Operations with TIDY

Managing 3,000+ single-family properties across the Southwest U.S. is no small task. Ark Homes, a leading real estate operator, needed a smarter, more scalable way to handle cleaning and maintenance after losing their operations team.

Beyond daily property upkeep, Ark Homes also wanted to offer professional cleaning services as an upsell opportunity for their residents—a solution that only TIDY could provide.

To keep their operations running smoothly and unlock new revenue streams, Ark Homes needed a partner that could:
✔️ Source and manage vendors across multiple locations.
✔️ Take over cleaning & maintenance operations without requiring in-house staffing.
✔️ Provide seamless automation to reduce manual scheduling & tracking.
✔️ Support resident-requested cleanings as an integrated upsell opportunity.

That’s when they partnered with TIDY.

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🏡 About the Client

🏢 Company: Ark Homes
🏡 Industry: Single-Family Rental Property Management
📍 Location: Southwest U.S.
🎯 Key Challenge: Scaling cleaning & maintenance operations, vendor sourcing, and integrating resident cleanings without an internal ops team.

🚨 Ark Homes needed TIDY to:
✔️ Source vendors in multiple locations.
✔️ Automate property maintenance without a dedicated operations team.
✔️ Enable resident-requested cleanings for added revenue.

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🚨 The Challenge: Why Ark Homes Needed TIDY

As Ark Homes continued to expand, they faced three major operational challenges:

❌ Lost Operations Team

With no internal team to manage cleaning & maintenance, they needed a reliable partner to take over these processes without disrupting service quality.

❌ Vendor Sourcing Challenges

With 3,000+ properties spread across multiple states, finding trusted vendors for cleaning & maintenance was becoming a logistical nightmare.

❌ No Support for Resident Cleanings

Ark Homes wanted to offer cleaning services as an upsell opportunity for residents—something that no other vendor could support.

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📌 “We are excited by the partnership with TIDY, as it enables us to do things that no other vendor could offer.” – Kimmi Lee, VP Ark Homes

🔹 The Solution: Why Ark Homes Chose TIDY

Ark Homes needed more than just another vendor—they needed an end-to-end operations partner. TIDY provided the automation, vendor network, and flexibility to meet their unique needs.

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🔑 Key TIDY Features That Made the Difference

1. Nationwide Vendor Sourcing & Onboarding: TIDY finds, qualifies, and manages vendors across multiple states, ensuring consistent service quality.

2. Automated Scheduling & Workflows: No more manual coordination—TIDY’s AI assigns jobs and ensures smooth operations.

3. Full Cleaning & Maintenance Visibility: Ark Homes gets real-time insights into completed jobs, vendor performance, and costs.

4. Resident Cleaning Services & Upsells: TIDY enables residents to request and pay for cleanings, creating a new revenue stream for Ark Homes.

5. Concierge Team for Vendor Coordination: No in-house ops team needed—TIDY’s Concierge Team ensures jobs get done correctly and on time.

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📊 The Results: A Fully Scalable, Automated Property Operations Model

By partnering with TIDY, Ark Homes transformed their cleaning & maintenance operations and unlocked new revenue opportunities.

📉 Eliminated the need for an internal ops team – TIDY AI and Concierge manage vendors, schedulesjobs, and ensure completion.
🛠 Simplified vendor sourcing – No more scrambling to find qualified cleaners and maintenance pros.
✅ Streamlined multi-market operations – TIDY’s automation allows Ark Homes to manage thousands of properties with ease.

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🚀 Ready to Scale Your Property Operations with TIDY?

If you manage hundreds or thousands of properties and need seamless automation for cleaning, maintenance, and vendor management, TIDY is built for you.

🔗 Book a demo today & see how TIDY can transform your operations!

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