How SkyRun Eliminated Manual Work and Optimized Operations with TIDY
About the Client
🏢 Company: SkyRun Vacation Rentals
🏡 Industry: Short-Term Rental Property Management
📍 Location: USA
🛠️ Previous Software: Resort Cleaning & Trac
🎯 Key Challenge: Inefficient cleaning & maintenance tracking, lack of automation, and unreliable scheduling
Mandy Honeyman from SkyRun Vacation Rentals oversees 82 vacation rentals in a high-demand resort town. Managing a mix of condos and large vacation homes, her team relies on Trac as a PMS and previously used Resort Cleaning for operations. However, Resort Cleaning failed to meet their needs, creating inefficiencies in scheduling, tracking, and quality control.
She needed a modern solution that could:
✔️ Seamlessly integrate with Trac and automate scheduling
✔️ Provide real-time status updates on cleaning & inspections
✔️ Allow vendors to self-manage schedules while maintaining oversight
✔️ Improve maintenance tracking with instant reporting & automation
"We use checklists, inspectors, and cleaning teams, but Resort Cleaning doesn't do what we need. We wanted something newer, more technically advanced."
The Challenge: Why SkyRun Needed TIDY
Despite using Resort Cleaning, SkyRun team faced several operational pain points:
❌ Manual Scheduling Hassles – Resort Cleaning required manual assignment of cleaners and inspections, leading to unnecessary workload.
❌ Lack of Real-Time Updates – They needed automated notifications when a property had been vacant for too long or required an inspection.
❌ No End-to-End Tracking – The current system couldn't track work orders, cleaning completion, or maintenance needs efficiently.
❌ No Seamless Vendor Management – Cleaners had no clear schedules and had to rely on manual communication.
"With the previous software, I had to assign people manually and then build a schedule separately. I want to get rid of that extra step."
The Solution: Why SkyRun Chose TIDY
After exploring different solutions, they found that TIDY offered everything her team needed—and more.
✅ Real-Time PMS Sync – Direct integration with Trac ensures check-ins & check-outs automatically create cleaning & inspection tasks.
✅ Automated Cleaning & Maintenance Scheduling – No more manual scheduling—TIDY auto-assigns jobs based on priority rules.
✅ Self-Managed Vendor Scheduling – Cleaners & vendors can set their own schedules, eliminating constant back-and-forth.
✅ Live Status Updates for Customer Service Teams – TIDY tracks the real-time progress of each job, ensuring CS teams know when a property is ready.
✅ Smart Work Order Management – Instantly assign maintenance tasks when cleaners report issues, complete with photos & timestamps.
✅ Custom Workflows – Automatically schedule strip & stock, cleaning, and final inspections in one workflow.
✅ Integrated Inventory Tracking & Auto-Restocking – Automate low-stock alerts & restocking directly from Amazon, Costco, or Target.
"I like that TIDY automatically builds vendor schedules. With Resort Cleaning, I had to do that manually—it was extra work I didn't need."
Key TIDY Features That Made the Difference
- Automated Booking Sync: Check-in/out updates trigger cleanings & inspections instantly.
- Custom Workflows for Multi-Step Turnovers: Automatically schedule strip & stock, cleanings, and inspections.
- Job History & Reporting: Track who did what, when, and for how long—with PDF reports for full transparency.
- Concierge Team Support: TIDY's human team can review photos, coordinate vendors, and manage maintenance requests.
- Live Job Tracking: Know the exact status of every cleaning & inspection—scheduled, in-progress, or completed.
- AI-Powered Inventory Automation: Auto-restock supplies before they run out, reducing waste & last-minute purchases.
"TIDY does things no one else does—like tracking inventory and even auto-restocking. That's really useful."
The Results: A More Automated & Scalable Property Management Process
Since evaluating TIDY, SkyRun Vacation Rentals has seen the potential for massive efficiency gains, including:
📉 Reduced Scheduling Workload – No more manual scheduling or separate calendar-building.
🕒 Faster Turnovers – Automations ensure every property gets cleaned, stocked, and inspected without delays.
✅ Stronger Cleaning Compliance – TIDY's before & after photo verification ensures high cleaning standards.
🔍 Improved Vendor Oversight – Live job tracking means no more guessing when a property is ready.
📊 Better Cost Control – Mandy can now track cleaning costs per property & per vendor in real-time.
"Now I see why. TIDY just does things better."
🚀 Ready to Upgrade Your Property Operations?
If you manage vacation rentals and need seamless automation for cleaning, maintenance, and inventory tracking, TIDY is built for you.
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