How Green and Blue Ibiza Transformed Cleaning & Maintenance with TIDY

Managing 40+ short-term rental properties in a seasonal, high-demand destination like Ibiza and Menorca comes with unique operational challenges. Maria Gonzalez, Owner and Operations Manager at Green and Blue Ibiza, needed a smarter way to handle cleaning and maintenance—one that could keep up with last-minute booking changes, ensure high-quality cleanings, and automate supply management.

Her current PMS, Bookie Pro, provided basic reservation tracking, but lacked the tools to efficiently manage cleaning teams, maintenance requests, and inventory tracking.

Maria knew she needed a more advanced solution that could:
✔️ Automatically sync with bookings to update cleaning schedules in real-time.
✔️ Give cleaners clear checklists & allow them to report issues instantly.
✔️ Provide full visibility over cleaning hours, vendor performance, and costs.
✔️ Eliminate inefficiencies caused by manual tracking and communication gaps.

That’s when she found TIDY.

In this case study, we’ll explore how TIDY’s automation, smart scheduling, and real-time updates helped Maria and her team reduce operational stress, improve cleaning quality, and set up a seamless workflow before peak season.

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🟢 About the Client

🏢 Company: Green and Blue Ibiza
🏡 Industry: Short-Term Rental Property Management
📍 Location: Ibiza & Menorca, Spain
🛠️ Previous Software: Bookie Pro (Basic PMS)
🎯 Key Challenge: Lack of cleaning & maintenance automation, limited quality control features, and no real-time booking sync

‍“We have a system that tells cleaners where to go, but that’s it. I was looking for something more—like problem reporting, photo tracking, and more control over the process.” – Maria Gonzalez (owner)

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🚨 The Challenge: Why Green and Blue Ibiza Needed TIDY

While Bookie Pro handled reservations, it lacked key features necessary for efficient operations:

❌ No Damage Reporting – Cleaners couldn’t document issues, making it difficult to file guest claims.
❌ No Checklist or Photo Verification – There was no way to ensure quality control for cleanings.
❌ No Real-Time Booking Updates – Last-minute booking changes weren’t reflected in cleaning schedules.
❌ No Inventory Tracking – Towels, glasses, and amenities weren’t monitored, leading to waste & inefficiencies.

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📌 “I need a solution that updates in real-time. If a guest stays longer or a last-minute booking comes in, I need my cleaning team to know immediately.” – Maria Gonzalez

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🔹 The Solution: Why Green and Blue Ibiza Chose TIDY

Maria realized that TIDY could solve all her pain points while integrating seamlessly with their existing setup.

Here’s why she made the switch:

✅ Real-Time Sync with PMS & Channel Managers – Any change in a booking instantly updates the cleaning schedule.
✅ Automated Cleaning Assignments – Cleaners are auto-assigned based on priority rules, eliminating manual scheduling.
✅ Before & After Photos for Quality Control – Cleaners can upload pictures & videos to verify job completion.
✅ Smart Issue Reporting – Cleaners can report maintenance problems with photos, enabling faster responses.
✅ Inventory Tracking & Auto-Restocking – TIDY tracks towels, glasses, and amenities and automatically orders replacements when stock runs low.
✅ Spanish Language Support – The app supports Spanish, making it easier for cleaners to use.

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📌 “I would like to track inventory, but I never thought I could do it with a system like this. Know that TIDY does that, it's great!” – Maria Gonzalez

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🔑 Key TIDY Features That Made the Difference

1. Automated Booking Sync: Real-time updates prevent scheduling conflicts and ensure cleaners know about last-minute changes.

2. Job History & Time Tracking: Maria can see exactly when cleaners start & finish each job, improving accountability.

3. Custom Cleaning Checklists: Maria’s team sets cleaning standards and includes instructional photos to ensure consistency.

4. Concierge Team Support: TIDY’s human team reviews cleaning photos, coordinates vendors, and manages maintenance issues.

5. Multiple User Roles: Cleaners, supervisors, and managers have different permission levels, keeping operations organized.

6. Custom Reports for Cleaning Costs & Performance: Maria can track cleaning hours per villa & per cleaner to monitor performance and costs.

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📊 The Results: A More Efficient & Scalable Cleaning Operation

After testing TIDY, Maria’s team immediately saw improvements in efficiency and visibility:

📉 Fewer Scheduling Errors – Cleaners received real-time updates when bookings changed.
🕒 Better Time Tracking – Maria could see exactly when cleaners started & finished each job.
✅ Higher Cleaning Standards – Before & after photo verification reduced guest complaints.
🛠 Proactive Issue Resolution – Cleaners could now report problems instantly, avoiding last-minute maintenance crises.
📊 More Control Over Cleaning Costs – TIDY’s reports gave Maria visibility into cleaning hours per villa & per cleaner.

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“Now my team knows exactly what to do, when to do it, and I have full visibility over everything. This is what we were missing.” – Maria Gonzalez

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🚀 Ready to Optimize Your Property Management?

If you manage vacation rentals and need seamless automation for cleaning, maintenance, and inventory tracking, TIDY is built for you.

🔗 Book a demo today & see how TIDY can transform your operations!

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